RedZone Robotics simplifies wastewater management by providing municipal clients with the information and tools necessary to address their most valuable wastewater assets – their sewer pipes. At RedZone we deliver high performance pipeline inspection products and services for municipalities, contractors and engineering firms across North America.

Wastewater management is of critical environmental importance to the world’s urban areas. The EPA estimates that U.S. investments in wastewater will need to increase by over $150 billion over the next two decades to maintain current service levels if new spending and operations practices are not adopted.

RedZone combines world class robotic inspection technologies with sophisticated data analysis software. The result is truly useful information that is required by municipalities worldwide to reduce spending and negative environmental impacts.

Field Service Engineer Technician

Position Summary

The field service engineer technician reports to the Maintenance Supervisor and is responsible for commissioning, troubleshooting and service of field deployed RedZone robotic systems. This is a hands-on position, gaining thorough familiarity with the design, construction, testing and operation of various robotic systems. Maximizing uptime of field deployed robots by timely troubleshooting and repairs will be a key focus of this position. This position requires heavy travel, often on short notice.

Responsibilities

• Primary responsibility is to maximize up-time of RedZone robotic systems.
• Troubleshoot and service field deployed robotic systems.
• Commission new systems and/or system upgrades and provide training to deployment crew on the use of the new systems and features.
• Maintain rigorous records of system failure and service history.
• Report all observed failures to engineering for root causing.
• Conduct & document quarterly and weekly maintenance requirements.
• Provide feedback to engineering for operation and maintainability improvements.
• Support beta field testing of new robotic systems.
• Support engineering in execution of field upgrades.
• Direct maintenance technicians and deployment technicians when they are available for help with field service.
• Make decisions pertaining to required down time, resources etc. after evaluating situation in the field, need to be resourceful on executing the repair within specific job location constraints.
• Manage timing of field repairs to minimize impact on planned deployments, leverage system down-time during crew off-hours, weekends etc, coordinate to work seamlessly with deployment crew.
• Communicate effectively with engineering, deployment team and upper management on plans and status.
• For unfamiliar repairs, work with phone guidance from engineers at RedZone HQ.
• Compliance with company standard operating procedures.
• Other duties as needed.

Requirements

• Bachelor's degree in engineering or equivalent required.
• Minimum of 2 years of technical experience, preferably in field service position.
• Associate’s degree accepted with 5+ years field service experience with electro-mechanical systems.
• Strong mechanical and electrical aptitude with the ability to read drawings and schematics for both. Must have hands-on experience with electro-mechanical assembly build/repair.
• Demonstrated ability in troubleshooting electrical and or mechanical systems.
• Experience in machine tool or robotic designs and equipment integration/ installation a plus.
• Expertise with Microsoft Office Products (Excel, Word, Visio and Power Point) required.
• Comfortable with computers in general, and with variety of software tools, ability to learn new software tools. Knowledge of Unix/Linux, Windows, TCP/IP, and wireless networks is a plus.
• The proven ability to work independently in the field while interdependent on headquarters staff.
• Outstanding interpersonal skills to develop relationships with peers, vendors and clients/partners. Ability to build and maintain relationships, motivate and influence at all levels of the organization as well as with external partners.
• Ability to plan, manage and execute extremely detailed timelines and documentation.
• Effective communicator with the ability to understand departmental and company needs. Present effectively for a wide range of internal and external audiences. Strong propensity to listen and ask the right questions of customers and the organization.
• Ability to travel heavily, more than 70%, often on short notice.
• Driver’s license and good driving record required.

Compensation

• Competitive Salary commensurate to experience
• Benefits include health, dental & life insurances & 401k plan

Contact Information

Send your resume and cover letter to the address below via mail, fax, or email.

Melinda Rombold
Human Resources
RedZone Robotics, Inc.
91 43rd Street, Suite 250
Pittsburgh, PA 15201
Phone: (412) 476-8980 ext. 298
Fax: (412) 476-8981
Email: mrombold@redzone.com
http://www.redzone.com/

RedZone Robotics is an Equal Opportunity Employer.

We Thank, Value and Acknowledge All Applicants.